Shipping Policy

Welcome to Lovira Home, where comfort, quality, and better sleep come first. We're delighted you've chosen our products and want to ensure your shopping experience is smooth from checkout to delivery.

Processing Your Order

  • All orders are processed within 1-3 business days.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

  • During periods of high demand, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated and displayed at checkout.

  • Our standard shipping typically arrives within 3-10 business days after dispatch.

  • Delivery times are estimates and may vary depending on carrier operations, weather conditions, and destination.

  • We offer tracked shipping, insured shipping, and free shipping promotions on eligible orders.

Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a confirmation email containing your tracking information.

  • Tracking details generally become active within 24 hours.

  • You can monitor your shipment's progress using the tracking link provided in your confirmation email.

Lost or Stolen Packages

If your package is lost in transit or marked as delivered but cannot be located, please contact us at support@lovirahome.com within 30 days of the expected delivery date.

For orders protected with shipping insurance:

  • We will investigate the issue with the shipping carrier.

  • Upon confirmation of loss, we may provide a replacement or refund at no additional cost.

  • Additional documentation may be requested when necessary.

Damaged Items

If your order arrives damaged, please contact us as soon as possible at support@lovirahome.com.

To help us resolve the issue quickly, please:

  • Take clear photos of the damaged product and packaging.

  • Keep all original packaging materials.

  • Submit your claim within 7 days of delivery.

Orders protected with shipping insurance receive priority assistance for shipping-related damage claims.

Customs, Duties & Taxes

Lovira Home is not responsible for customs fees, import duties, taxes, or other charges imposed by local authorities.

Any fees incurred during or after shipping are the responsibility of the customer.

In most cases, our products are delivered without additional customs charges; however, requirements vary by country and cannot be guaranteed.

Returns & Refunds

For information regarding returns, exchanges, and refunds, please review our Return & Refund Policy.

Need Assistance?

Our support team is here to help.

If you have any questions regarding your order, shipping status, or delivery, please contact us at:

support@lovirahome.com

Thank you for choosing Lovira Home. We appreciate your trust and look forward to helping you create a more comfortable home experience.